Residential Life and Housing

Housing Complex Managers

Housing Complex Manager
Clark University Office of Residential Life & Housing

The Housing Complex Manager role is a paraprofessional position for seasoned Resident Advisers who are interested in taking on more responsibility within the Residential Life and Housing Office, possibly to pursue a career in Higher Education administration, or to gain valuable skills for any career path. Housing Complex Managers report to the Area Coordinator for Upper Class and Graduate Communities. The Housing Complex Manager position begins on August 1, 2015, and continues through May 20, 2016.

There are three primary responsibilities of the Housing Complex Managers.
- To serve as the complex manager for one of three areas of the RLH Houses

  • South Complex: 13 Beaver, 1&3 Maywood Place, 21&23 Maywood Street.
  • North Complex: 70 Florence, 2 Downing, 112&114 Woodland Street.
  • Main Street Complex: 906, 914, 926, 930, & 934 Main Street.

- To serve alongside professional staff as a secondary duty coverage level on Weekend (Thursday, Friday, and Saturday) evenings.
- To work on two collateral assignments- one within the department and one outside of RLH. The assignment within RLH will work with a professional staff member and may be related to RA Training, RA Selection, Judicial Affairs work, RHA Advising, etc. These assignments will be based on the needs of RLH. The outside of department collateral assignment will need the approval of the department.

Specific requirements of the position include but are not limited to:
- Weekend duty rotation will include visiting all RLH Halls with the Professional Staff member on call at least once per evening of duty. Professional staff and Housing Complex Manager teams will be the first responders for an expanded number of violations on weekend nights, freeing up University Police to focus on major infractions. These rounds will be made easier with the addition of a Street legal golf cart.
- Meet with the residents of each apartment at least twice per semester to verify the condition of apartment units and to ensure all maintenance concerns are being addressed.
- Respond to online inquiries or concerns submitted by residents.
- Hold 3 Office Hours per week (spread over at least 2 days) in the Office of Residential Life and Housing to meet with residents as necessary.
- Distribute posting materials weekly while visiting each house.
- Provide 1 social program per month
- Attend a monthly staff meeting

Qualifications/Minimal Requirements:
- Must be a Senior or 5th year student with at least 1 year (preferably 2) RA experience at Clark or a Graduate Students new to Clark with at least 2 years comparable RA experience at another undergraduate institution.
- Should have and maintain a 3.0 or better GPA. Candidates below a 3.0GPA but above a 2.5GPA may apply but will need to be able to clearly demonstrate strong academic prowess and the ability to balance this significant responsibility with your academic endeavors to be considered. Candidates below a 2.5GPA are ineligible and will not be considered for the position.
- Must have excellent organizational skills
- Strong policy enforcement/conflict management skills
- Strong commitment to the position and to RLH.
-Housing Complex Managers may not hold other positions unless they are directly related to their academic curriculum. Due to the increased expectations placed on the students who hold this position, all external commitments (internships, clubs, organizations, etc.) must first be discussed with and approved by Residential Life and Housing Professional Staff.

Training Expectations
- Housing Complex Managers must report back to Clark University on August 1, 2015 for Housing Complex Managers training.
- Housing Complex Managers will assist professional staff members in facilitating RA Training, including presenting sessions to RAs and assisting with office and training schedule coverage.

- Each Housing Complex Manager will be provided with their own Special Triple apartment in Dodd, Johnson, or Hughes Hall. The location of these apartments is not tied to the area of supervision.
- Each Housing Complex Manager will receive a $2,500 stipend per year ($1,250 per semester)*.
- Housing Complex Managers will develop and refine many marketable skills frequently sought by employers: organizational and time management skills, communication skills, decision‐making skills, leadership skills, conflict management skills, crisis intervention skills, etc.

* As is the case with RA positions, please be aware that this compensation is considered a financial resource and financial aid candidates selected as Housing Complex Managers will have an adjustment made in the self‐help category of their aid packet. It is strongly recommended that you make an appointment with your financial aid counselor to discuss how this position would affect your financial aid package.

Interested candidates should submit a resume, cover letter, and one written employment recommendation (may not be written by a current RLH staff member) by email ( or mail (Clark RLH Office, 950 Main Street, Worcester, MA 01610) by December 1, 2014. Selected candidates will be invited to interview with RLH Professional Staff members.

Current HCM Information

Clark Houses offer Undergraduate and Graduate students the opportunity to live with independence while still enjoying many of the convenient services offered to students living in the residence halls. These amenities include individual liability contacts (if a roommate moves out you are not stuck covering their portion of the rent), routine maintenance and cleaning, all-inclusive pricing (heat, electric, cold and hot water, sewer, local phone, cable TV, and wired and wireless internet are all provided by the University as part of the room charge), included laundry, and contract flexibility (you can move to another on-campus room without penalty).

While offering these conveniences, Clark RLH also feels strongly that living in the Clark Houses should reflect in some capacity the off-campus housing experience that most students will experience either during or after their Clark career. As such, Clark Houses are supervised using a property management style approach. Each house is assigned to one of three Housing Complex Managers (HCM). HCMs are seniors or 5th year graduate students with at least two years of Resident Adviser experience. HCMs assist the Clark Houses residents with room condition tracking and inspection, maintenance concerns, information dissemination, opening and closing procedures, and providing opportunity for students to interact socially.

Housing Complex Managers supervise on of the following house complexes:

  • South Complex - 1 & 3 Maywood Place, 13 Beaver Street, 21 & 23 Maywood Street.
  • North Compex - 2 Downing Street, 70 Florence Street, 112 & 114 Woodland Street.
  • Main Complex - 906, 914, 926, 930, and 934 Main Street.

South Complex — HCM Maya Fox

Maya - Clark University"Maya on Maya": I am a senior, studying Psychology with a minor in Education. Since my sophomore year, I have been an E-board member for Active Minds. This year, I will be working as a peer educator with Clark's Counseling Services. I was a resident advisor for 2 years, working in Bullock Hall, Wright Hall, and Maywood Street Hall. I really enjoyed getting to know my residents and helping Clark feel like a home for them. I am looking forward to working with those of you living in the South Complex this year!

Please feel free to contact me with any issues, concerns, or questions at

Maya's Fall 2015 Office Hours - TBA

(HCM Office is located on the first floor of Maywood Street Hall)

North Complex — HCM Tanya Jung

Tanya - Clark University"Tanya on Tanya": Hello! I'm Tanya and I'm currently in the fifth year MAT program. I'll be teaching art at South High this year. I graduated from Clark undergrad with a double major in Psychology and Studio Art. I spend my free time making handmade books (sketchbooks, journals, envelope pocketbooks, etc.). I'm a big foodie, love anything cooking and baking related, and watch the Food Network religiously.
I've been an RA for the past 3 years. My first year I was in Dana, then I moved to Hughes for 2 years. I really enjoy being a mentor and resource to my residents. It's been great getting to know different kinds of Clarkies, both in the halls and collaborating with various clubs on campus. I'm looking forward to working with the North Complex residents!

Please feel free to contact me with any issues, concerns or questions at

Tanya's Fall 2015 Office Hours - TBA

(HCM Office is located on the first floor of Maywood Street Hall)

Main Complex — HCM Cassandra Osterhoudt

Cassie - Clark University"Cassandra on Cassandra": I am currently a dual M.B.A./M.S. in Environmental Science and Policy graduate student at Clark. I am originally from central NY, and recently graduated from the University at Buffalo where I studied Environmental Science and Geology.
During my time at Buffalo I completed research in wetland Paleoclimate dating, and was employed at the university’s Office of Sustainability. I also spent time taking environmental courses out west and traveling throughout Southeast Asia. I have worked both as an RA in first-year residence halls, and as a Community Assistant for the upperclassmen and graduate student apartments. I am looking forward to working with Clark’s Main Street Complex this year, overseeing 906, 914, 926, 930 and 934 Main Street. !

Please feel free to contact me with any issues, concerns or questions at

Cassandra's Fall 2015 Office Hours-TBA
(HCM Office is located on the first floor of Maywood Street Hall):