Information Technology Services

Faculty/Staff/Student Email

UPDATE (7/23): Migration to Office 365 for Faculty Mailboxes is complete. For Important Information, Tips, and Configuration details click here.


Current members of the Clark community are provided mailboxes in Clark's Office 365 service. Clark University sends all electronic communications using this account. You have the option to forward your Clark email to other services, but we cannot guarantee the delivery of email that is forwarded to a non-Clark email address.

Policies regarding mailbox quota, sending limits, and what happens to your mailbox when you leave Clark are linked here.

Accessing your Clark email

You may access your Clark email on or off-campus with a variety of connection methods including the Web, using your preferred email client (the ITS Help Desk supports Outlook), or apps for your mobile device. If you wish to login via the web, there is a link in the ClarkYOU portal or you can connect directly via the URL http://outlook.com/owa/clarku.edu.

Your Clark account is what you'll use to access your email. When prompted for your username, specify it in the form of your Clark email address. If you need to change your password, use the Password Change Utility linked here.

Support Links (configuration guides are further down the page)

Email Forwarding

Clark University sends electronic communications via your @clarku.edu address. Email forwarding will take all email sent to your Clark University email address (@clarku.edu) and forward it to another email address you specify. If you choose to forward your email to an alternate address, we cannot guarantee delivery. Please note you are still responsible for all electronic communications sent to you, so if you choose to forward make sure you've tested to ensure delivery is working.

Login here to view, modify, or remove email forwarding on your @clarku.edu email account.

Configuring Your Device to Check Clark Email

Below is the information needed to configure a variety of email clients.

Exchange vs. IMAP

With many clients, you'll have a choice of using Exchange/ActiveSync or IMAP to connect. ITS strongly recommends Exchange because it has several advantages, including easier setup (it only requires that you provide your email address and password for set up while IMAP requires additional server information and Exchange provides direct access to all of the folders that are part of your mailbox (including the the calendar). .

Configuring Your Mobile Device

To configure your mobile device to connect to Office 365, click the link associated with your mobile device below. These links provide information on configuring your device for either Exchange or IMAP, unless otherwise specified. ITS recommends you choose Exchange/ActiveSync whenever possible.

Other configuration guides provided by Clark

General Settings for devices not specified above

Autosync/Autodiscover

For any service that uses autodiscover or autosync, use your Clark email address as the username and/or the email address, i.e. username@clarku.edu

Exchange ActiveSync Setting

  • Server name: outlook.office365.com

Username/Password

  • Use your email address as your username
  • Use the same password you use to login to other Clark services

IMAP/POP settings

  • Server name: outlook.office365.com
  • Port: 993 (for LDAP), Port 995 (for POP)
  • Encryption method: SSL

SMTP setting

  • Server name: smtp.outlook.com
  • Port: 587
  • Encryption method: TLS