A Model for Evaluating and Selecting E-Commerce Software and Communication Systems for a Supply Chain

Joseph Sarkis and Srinivas Talluri

Proceedings of the 2nd Annual Global Information Technology Management Conference, Dallas, Texas, June 10-13, 2001.

The concept of justification and evaluation of systems, projects, and technologies has traditionally fallen within the scope of internal enterprise decision-making. Yet, with the growth of inter-organizational projects, technologies, and programs, the evaluation process takes on a broader and more complex characteristic. With inter-organizational systems, such as information systems used in managing the supply chain, the conflicts are between organizations that may have more than one supply chain that they are a part of, with varying strategic directions. The paper's goal is to present a decision framework that will aid members of the supply chain and a supply chain director in deciding which electronic commerce technology media and software is most suitable for the whole supply chain. The framework uses an integrative set of models based on the Analytical Hierarchy Process and Goal Programming.


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