1. ________ means doing the right things to create the most benefit for the company.
A.Efficiency
B.Effectiveness
C.Value
D.Productivity
E.None of the above


2. In general, transformation process can be categorized as:
A.physical
B.location
C.exchange
D.social
E.storage


3. Primarily addressing how to efficiently schedule material and labor is an example of ______ decision.
A.strategic
B.tactical
C.operational
D.short-term
E.none of the above


4. Management decisions within the operations function framework can be divided into which of the following broad areas:
   I. strategic
   II. transformation
   III. operational planning and control
   IV. tactical
A.II only
B.I, III and IV
C.I, II, and III
D.I, II, and IV
E.I and III only


5. Which of the following is not a classification of value-added services?
A.problem solving
B.sales support
C.field support
D.information
E.quality


6. The radical change paradigm, introduced by Michael Hammer and major consulting firms, is referred to as:
A.Total quality management
B.Synchronous manufacturing
C.Electronic enterprise
D.Manufacturing strategy paradigm
E.Business process reengineering


7. Federal Express provides overnight delivery of documents and small parcels.
The primary transformation function provided by Federal Express can best be
described as:
A.physical
B.location
C.storage
D.physiological
E.informational


8. Current issues in operations management include:
A.development of flexible supply chains to enable mass customization
B.management of global supplier, production and distribution networks
C.effective consolidation of operations resulting from mergers
D.only A and B
E.only B and C
F.A, B, and C


9. The primary transformation function provided by Mercy Hospital can best be
described as:
A.physical
B.location
C.storage
D.physiological
E.informational



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