1.
Which of the following statements is not true about operations strategy?
A.
Operations strategy is concerned with setting broad policies and plans for using the resources of the firm to best support the firm's long-term competitive strategy.
B.
An operations strategy involves decisions that relate to the design of a product and the infrastructure needed to support the product.
C.
Operations strategy can be viewed as part of planning process that coordinates operational goals with those of the larger organization.
D.
Operations strategy involves a long-term process that must foster inevitable change.
2.
The item in the list below that is not a major competitive priority that forms the competitive position of a company is:
A.
cost
B.
product quality and reliability
C.
delivery speed
D.
coping with changes in supply
E.
flexibility and new product introduction speed
3.
A company that can offer on-site repair in only 1 or 2 hours is an example of a company that is competing on _______ competitive dimension.
A.
Flexibility
B.
Process quality
C.
Coping with changes in demand
D.
Delivery reliability
E.
None of the above
4.
Continental Airlines response to what Southwest Airlines is doing, is called:
A.
Fair competitive response
B.
Straddling
C.
Strategic fitting
D.
Activity-system mapping
E.
Order winning
5.
The vision identifies, in general terms, the:
A.
Target market
B.
Firm's product line
C.
It's core enterprise
D.
Only A and B
E.
A, B, and C
6.
The main objectives of operations strategy are:
A.
translating required competitive dimensions into specific performance requirements for operations
B.
making the necessary plans to assure that operations capabilities are sufficient to accomplish them
C.
Converting order winners into specific performance requirements
D.
Both A and B
E.
A, B, and C
7.
Which of the following is not one of the ways that Wal-Mart created a competitive operations advantage?
A.
Through the systems that they developed to manage their warehouses and their stores.
B.
Location advantage - competing head-to-head in large urban areas
C.
Focusing on implementing total quality management system
D.
A culture of supporting values, skills, technologies and approaches to motivation
8.
The ability to master new technologies, design and introduce new products is an example of:
A.
Process-based capabilities
B.
Systems-based capabilities
C.
Coordination based capabilities
D.
Organization-based capabilities
9.
Which of the following statements is not true about productivity?
A.
Productivity is a common measure of how well a country, industry, or business unit is using its resources.
B.
To be meaningful, productivity needs to be compared with something else.
C.
Multi-factor productivity measure looks at the ratio of all outputs to all inputs.
D.
Both A and B are true
E.
Both B and C are true
F.
A, B, and C are true
10.
A Company that has used the Web to convert its expense reporting system to a self-service process that requires only 2 people to handle 15,000 reports filed each month is:
A.
Wal-Mart
B.
Dell Computers
C.
Cisco Systems, Inc.
D.
Microsoft
E.
Intel Corporation
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