1.
Which of the following statements is not true about operations strategy?
A.
Operations strategy is concerned with setting broad policies and plans for using the resources of the firm to best support the firm's long-term competitive strategy.
B.
An operations strategy involves decisions that relate to the design of a product and the infrastructure needed to support the product.
C.
Operations strategy can be viewed as part of planning process that coordinates operational goals with those of the larger organization.
D.
Operations strategy involves a long-term process that must foster inevitable change.


2.
The item in the list below that is not a major competitive dimension that forms the competitive position of a company is:
A.
cost
B.
product quality and reliability
C.
delivery speed
D.
coping with changes in supply
E.
flexibility and new product introduction speed


3.
A company that can offer on-site repair in only 1 or 2 hours is an example of a company that is competing on _______ competitive dimension.
A.
Flexibility
B.
Process quality
C.
Coping with changes in demand
D.
Delivery reliability
E.
Delivery speed


4.
When a company seeks to match the benefits of a successful competitor position while maintaining its existing competitive position is called:
A.
Fair competitive response
B.
Straddling
C.
Strategic fitting
D.
Activity-system mapping
E.
Order winning


5.
A criterion that differentiates the products or services of one firm from another is called:
A.
an order qualifier
B.
a sure winner
C.
It's core competence
D.
a comparator
E.
an order winner


6.
The main objectives of manufacturing strategy are:
A.
translating required competitive dimensions into specific performance requirements for operations
B.
making the necessary plans to assure that operations capabilities are sufficient to accomplish performance requirements
C.
Converting order winners into specific performance requirements
D.
Both A and B
E.
A, B, and C


7.
Which of the following is not one of the ways that Wal-Mart created a competitive operations advantage?
A.
Through the systems that they developed to manage their warehouses and their stores.
B.
Location advantage - competing head-to-head in large urban areas
C.
Focusing on implementing total quality management system
D.
A culture of supporting values, skills, technologies and approaches to motivation


8.
The ability to master new technologies, design and introduce new products is an example of:
A.
Process-based capabilities
B.
Systems-based capabilities
C.
Coordination based capabilities
D.
Organization-based capabilities


9.
Which of the following is an example of a key performance indicator:
A.
Day's cash on hand
B.
Percentages of sales from new products
C.
Operating income
D.
Lead time to fill customer orders
E.
All of the above



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