Information Technology Services

Work for ITS

Information Technology Services is a fun and exciting place to work!

We offer a variety of positions to undergraduate students, funded by work-study and non work-study funding. Student employees have the opportunity to learn and grow within the organization. On average new student staff work anywhere between 6 and 8 hours a week. No student in the employment of the University may work more than 20 hours per week during the academic year.

Help Desk is looking to fill Fall 2019 positions

ITS is looking to fill a limited number of Help Desk Support Consultant positions with talented, motivated and people-oriented undergraduate students, for Fall 2019. You must be available to return to campus August 11th. Job description is detailed below. In addition to the online application below, you must also apply through campus job portal, Handshake, to be considered for the Help Desk position.

Apply for Help Desk position.


ITS Student Employment Positions


Help Desk Consultant

Job Description:

Under the supervision of the Academic Technology and Client Support Services staff, Help Desk Consultants will: assist students, faculty and staff (in person, over the telephone, and via email) with questions and problems related to the use of Clark University computing resources. The consultants will troubleshoot software and network connectivity problems for students, faculty and staff, and log tickets for all help calls as well as schedule appointments for Client Support Technicians as needed; proctor the computer lab in the Academic Commons during scheduled hours; perform regularly scheduled walk-throughs of the Goddard Library Computing Areas and verify the working order of the computers and printer, replenishing printing supplies as needed; conduct weekly cleaning and maintenance of designated computing areas in the Goddard Library; keep supervisors informed of all issues, problems, and repairs of cluster equipment. Perform other duties as assigned.

Qualifications/Requirements:

Excellent customer service skills; working knowledge of Windows and/or Mac Operating Systems hardware, and general knowledge of application software; Experience in Windows and/or MAC troubleshooting; Familiarity with computing resources on campus as well as Internet resources such as news groups, electronic mail, and the World Wide Web; The ability to take direction and work independently; Strong written and verbal communication skills; Self-motivated; Good time management skills and attention to details.

Media Services Intern:

Job Description

Under the supervision of the Manager of Media Services and the Media Specialist the Media Services Intern (MSI) will support the use of audio visual equipment and media used by Clark University faculty, staff, students and guests. The MSI will schedule, deliver and set up AV equipment for classes and events, provide first level support to end users of the AV systems including basic troubleshooting and routine maintenance of AV systems. The MSA performs audio and video duplication and conversion services, proctors/operates equipment for events and may assist with audio/video production and installations. Performs other duties as assigned.

Qualifications/Requirements

Qualified candidates will have excellent customer service skills and basic AV equipment troubleshooting skills. In addition, the candidate will possess: proficiency with PC and Mac operating systems, computer hardware, and application software; familiarity with computing resources on campus; the ability to lift up to 40 pounds; good time management skills, attention to detail and the ability to prioritize multiple tasks and meet deadlines.

For more information about Media Services Intern positions, write to media@clarku.edu