Robert H. Goddard Library

Gwen Arthur
Clark University Librarian


Gwen Arthur became Clark’s University Librarian in 1999, after working in reference and public services at academic libraries, both large and small.  Her professional and publishing interests include social sciences reference literature; library administration; and staff training and professional development.  In 2005, she served as President of the national Reference and User Services Association.  Since arriving at Clark, she has worked collaboratively with Clark faculty, staff, and administrators to transform the Library into the Academic Commons, a 21st-century space for collections, technology, study, and learning.



M.A. from the Annenberg School of Communication, University of Pennsylvania, Philadelphia, PA, 1990.
M.S. in Library Service from Columbia University, New York, NY, 1982, Beta Phi Mu.
B.A. from Wesleyan University, Middletown, CT, 1975, cum laude.  



  • University Librarian, Clark University Libraries, Worcester, MA. Summer 1999-date.
  •  Head of Public Services, Trinity College Library, Hartford, CT.  Summer 1996-Summer 1999. (Head of Reference and Instructional Services, Spring 1995-Spring 1996).
  • Head of Reference Services and Assistant Professor, Jerome Library, Bowling Green State University, Bowling Green, OH. Fall 1991-Spring 1995.
  • Science and Technology Bibliographer, Collection Development Services, Samuel Paley Library, Temple University, Philadelphia, PA.  Spring 1990-Fall 1991. 
  • Coordinator of Reference Desk Services/Social Sciences Reference Librarian, Reference Services Department, Samuel Paley Library, Temple University, Philadelphia, PA.  Fall 1985‑Spring 1990.



  • “Reference and User Services Quarterly” (RUSQ), editorial board, 2006-2010.
  • Association of College and Research Libraries Association, College Library Sections, Leadership Committee, 2006-2008.
  • American Library Association (ALA), Scholarships and Awards Committee, 2005-2007.
  • President, Reference and User Services Association (RUSA), 2004-2005.
  • Chair, Reference and User Services Association, Management and Operation of User Services Section (MOUSS), 2001-2002.
  • ALA Standing Committee on Library Education, Continuing Education Committee, 1992-1994.
  • Library Administration and Management Association, Supervisory Skills Committee, 1992-1994.
  • Library Instruction Round Table Public Relations/Membership Committee, 1990-1992.



  • “Academic Library Administration, 21st Century Perspectives,”  Clark University Higher Education Administrators Professional Training Program, July 24, 2013.
  • Speaker, “Time to Read the Research: Know Your Literacy Ps and Qs.”  MA Library Association 21st Century Literacies Conference, November 17, 2005.
  • Speaker, “Are Reference Librarians an Endangered Species?” Central Massachusetts Regional Library System (CMRLS), Reference Services Round Table, March 17, 2005.
  • Speaker and panelist, “Rising Through the Ranks in Academia,” Connecticut Library Association 110th Annual Conference, Waterbury, CT, April 3, 2001.
  • Editor, Get Them Talking:  Managing Change Through Case Studies and Case Study Discussion  American Library Association/Reference and User Services Association, Chicago, IL, 2000.
  • “The ‘Graying’ of Librarianship: Implications for Academic Library Managers,” Journal of Academic Librarianship 24 (July 1998): 320-324.
  • Speaker and panelist, “Managing Change in ILL,” 16th Annual NELINET ILL Spring Meeting, University of New England, Biddeford, ME, May 31, 1996.
  • "Customer Service Training in Academic Libraries,” Journal of Academic Librarianship 20 (September 1994): 219-222.
  • Speaker, "90's Alternatives for Library Staff Development (juried presentation),” Academic Library Association of Ohio Annual Conference, Columbus, OH, November 19, 1993. 
  • "Using Video for Reference Staff Training and Development: A Selective Bibliography." RSR: Reference Services Review 20 (Fall 1992): 63-68.
  • "Peer Coaching in a University Reference Department." College & Research Libraries 51 (July 1990): 367-373.